Clean Water, Reliable Service for Every Home.

Gatundu Water & Sanitation Company

We are committed to providing reliable, safe and sustainable water and sanitation services to improve public health and livelihoods.

Report Fault

Fault Reporting and Response

Report leaks, bursts, low pressure, and sewer blockages immediately for faster response and reduced service disruption.

Emergency Line
0115122406
WhatsApp Line
011 5122379

How to Report a Fault

1. Share Exact Location
Provide your area name, nearest landmark, and account number where possible.
2. Describe the Problem
Mention whether it is a leakage, burst, low pressure, or blockage and when it started.
3. Send Photo (Optional)
Share a clear photo through WhatsApp to help technical assessment.
4. Stay Reachable
Keep your phone available for any follow-up from the response team.