Fault Reporting and Response
Report leaks, bursts, low pressure, and sewer blockages immediately for faster
response and reduced service disruption.
Emergency Line
0115122406
WhatsApp Line
011 5122379
How to Report a Fault
1. Share Exact Location
Provide your area name, nearest landmark, and account number where possible.
2. Describe the Problem
Mention whether it is a leakage, burst, low pressure, or blockage and when it
started.
3. Send Photo (Optional)
Share a clear photo through WhatsApp to help technical assessment.
4. Stay Reachable
Keep your phone available for any follow-up from the response team.