Clean Water, Reliable Service for Every Home.

Gatundu Water & Sanitation Company

We are committed to providing reliable, safe and sustainable water and sanitation services to improve public health and livelihoods.

Apply Connection

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with your
application?

Talk to customer support

011 5122379

How to Apply for a New Water Connection

Follow the official process below to ensure your application is processed quickly and meets all technical and legal requirements.

1. Obtain and Complete the Application Form
Collect the official water connection form at Gatundu Water offices or download it from the website. Complete all required sections accurately.
2. Attach Required Documents
Submit copies of the required documents:
  • Proof of land ownership (Title Deed, Lease, or Allotment Letter)
  • National Identification Card or Passport
  • Written consent from the landowner (where applicable)
3. Pay the Prescribed Connection Fees
Pay the applicable connection fees as advised by Gatundu Water and keep your official receipt for reference.
4. Site Inspection
After payment confirmation, the technical team conducts a site visit to assess feasibility, distance from mains, and technical requirements.
5. Approval and Installation
Once approved, installation is scheduled and you are informed of the date and any additional requirements.

Important Notes

  • Incomplete applications may delay processing.
  • Ensure access to your property during site inspection.
  • Installations are done by authorized Gatundu Water personnel only.